GPhC registered|Tracked Delivery
Caremacy

Accessibility Statement

Last updated: 16 July 2026

Caremacy is committed to ensuring our website and services are accessible to everyone, including people with disabilities.

Our commitment

We aim to comply with the Web Content Accessibility Guidelines (WCAG) 2.1 to at least Level AA. These guidelines explain how to make web content more accessible for people with disabilities.

We are continually improving the user experience for everyone and applying accessibility standards across our website.

What we are doing

We have taken the following steps to make our website accessible:

  • Using clear, simple language throughout our content
  • Ensuring sufficient colour contrast between text and backgrounds
  • Providing text alternatives for images
  • Making our website navigable using a keyboard
  • Using semantic HTML to ensure compatibility with screen readers
  • Designing responsive pages that work on all screen sizes
  • Labelling form fields clearly

Known limitations

While we strive for full accessibility, some areas of our website may not yet be fully accessible:

  • Some third-party content (such as our identity verification service) may have limited accessibility features
  • Some older PDF documents may not be fully accessible to screen readers
  • Video consultations require a camera and microphone, which may not be suitable for all users

We are working to address these limitations and improve accessibility across all areas of our service.

Alternative formats

If you need information from our website in an alternative format (such as large print, audio, or easy read), please contact us and we will do our best to help.

Feedback and contact

If you experience any difficulty accessing our website or have suggestions for improvement, please contact us:

We aim to respond to accessibility feedback within 5 working days.

Enforcement procedure

If you are not happy with our response to your accessibility concern, you can contact the Equality Advisory and Support Service (EASS).

This accessibility statement was last reviewed in February 2026.