Terms of Use

These terms govern your use of the Caremacy website and its patient services.

Please read these terms carefully. If you don't agree with them, please don't use our service.

About Caremacy

Caremacy Ltd (company number 16976665; registered office 73 Waterloo Road, Manchester, England, M8 8BY) operates Caremacy and is the legal seller of medicines ordered through this service. It is a UK-based online pharmacy providing prescription treatments for non-urgent health conditions through consultations reviewed by qualified prescribers.

Who can use our service

To use Caremacy, you must:

• Be 18 years or older
• Live in England, Scotland and Wales, with a delivery address there
• Have a valid email address
• Be seeking treatment for yourself (not for someone else)

Our service is available only to patients living in England, Scotland and Wales. We do not provide consultations or deliver to Northern Ireland, the Isle of Man or the Channel Islands.

You must not use our service if you are seeking treatment on behalf of another person, even a family member.

Nature of our service

What we offer

• Online consultations for selected non-urgent health conditions
• Review of consultations by appropriately qualified prescribers
• Dispensing and delivery of prescription medications

What we don't offer

• Emergency medical care
• Diagnosis or treatment of urgent conditions
• In-person consultations
• Controlled drugs (such as strong painkillers or sedatives)

Clinical decisions

All prescribing decisions are made by appropriately qualified prescribers.

Using our service does not guarantee you will receive a prescription. A prescriber may decline a request when treatment is not safe or appropriate.

Your responsibilities

When using our service, you agree to:

Provide accurate information

• Answer all consultation questions honestly and completely
• Tell us about all your medical conditions, medications, and allergies
• Update your information if it changes

Keep your account secure

• Use a strong, unique password
• Don't share your login details with anyone
• Let us know immediately if you think someone has accessed your account

Use the service properly

• Only request treatment for yourself
• Follow the instructions provided with your medication
• Contact us or seek medical help if you experience problems

Not misuse the service

• Don't provide false information to obtain treatment
• Don't share or sell medication obtained through our service
• Don't attempt to circumvent our safety checks

Use of the website

You agree not to:

• Use our website in any unlawful way
• Attempt to gain unauthorised access to our systems
• Interfere with the proper working of our website
• Use automated tools to scrape or extract data from our website
• Impersonate another person or create multiple accounts
• Upload malicious software or content

We reserve the right to suspend or terminate your account if you breach these terms or misuse our service.

Payments and refunds

When you pay

When you submit card details, we request a temporary authorisation for the order amount. An authorisation is not a completed charge. We capture the authorised amount only after a qualified prescriber has approved treatment and the approved order is confirmed as able to proceed.

If treatment is declined, stock is unavailable, the order cannot be fulfilled, or the authorisation expires before capture, we release or void the authorisation. Your bank controls how quickly released funds become available again.

What's included

The total price and everything included in your treatment plan are shown before payment is completed.

Refunds

• If we cannot fulfil before capture, we release the authorisation; if capture has already completed, we will refund the relevant amount
• If you change your mind before we dispatch your order, contact us and we'll try to help
• Once medication has been dispatched, we generally cannot accept returns (for safety and regulatory reasons)
• If you receive damaged or incorrect medication, contact us immediately

Our responsibility to you

What we commit to

• Providing a professional pharmacy service
• Having all consultations reviewed by qualified prescribers
• Dispensing genuine, properly stored medications
• Protecting your personal data
• Responding to your queries and concerns

Limitations

• We cannot guarantee that treatment will be effective for you
• We cannot guarantee that our service will be available without interruption
• We are not responsible for delays caused by delivery services
• We are not liable for problems caused by you providing inaccurate information

Our service is for non-urgent conditions only. We are not a substitute for emergency services, A&E, or urgent GP appointments.

Intellectual property

All content on our website (including text, images, logos, and design) belongs to Caremacy or our licensors. You may not copy, reproduce, or distribute our content without permission.

Changes to these terms

We may update these terms from time to time. If we make significant changes, we'll let you know by email or by posting a notice on our website.

Continued use of our service after changes means you accept the updated terms.

Governing law

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

Contact us

If you have questions about these terms, please contact us.

Summary

• Caremacy is a UK online pharmacy for non-urgent conditions
• You must be 18+, live in England, Scotland and Wales, and be seeking treatment for yourself
• We are NOT an emergency service – call 999 for emergencies
• All consultations are reviewed by qualified prescribers
• The service never guarantees a prescription
• English law applies to these terms

See also: Privacy Notice | How It Works | Cookie Policy